FAQ

iATS allows you to accept all of the major credit cards such as Visa, MasterCard, American Express and Discover.

How are credit card chargebacks (disputed charges) and ACH returns handled in the iATS system?

For credit card chargebacks, the amount will be debited from your account. You will have time to respond directly to the acquirer to dispute it. Any Discover and American Express (Canadian) chargebacks will be handled through our team at iATS.

For ACH, returns due to wrong account number, insufficient funds, etc. are posted to iATS Portal for review and then debited from the clients’ weekly deposit.