FAQ

Unable to link Aura form to Brickwork

If you are facing problems connecting your Aura forms to Brickwork, such as approved transactions from your Aura form(s) not updating in Brickwork or creating a contact and opportunity record, then please try the following troubleshooting methods to fix the issue:

1. Configure Postback URL in iATS Aura Form

2. Check syntax for correct Postback URL

• https://Test.secure.force.com – Use this format if you have checked off your Site Settings as Secure in Salesforce.
• http://test.force.com – Use this format if you have not checked off your Site Settings as Secure in Salesforce.

3. Check your Apex Jobs for any Errors 

You can find your apex job status by going to Setup>Apex Jobs. Once there, look for any errors that may be stopping the communication to Salesforce. Here are the top 3 error triggers:

• Custom Flow Triggers Preventing Import
• Custom Duplicate Rules Preventing Import
• Custom Validation Rules Preventing Import

*Note: If you do have an error, you must disable the rule, or correct the logic and retest. It is not uncommon for you to resolve one trigger and find that another is active during future tests. You’ll want to repeat this process until all errors have been resolved in your Apex Jobs.

If you have confirmed your postback has been entered and correctly configured in the iATS form, and you have also confirmed that you are not producing any errors in your Apex Jobs, then please reach out to the iATS customer care team directly for more in-depth assistance.