May 10, 2016
Nonprofits face unique challenges compared to traditional businesses, but that doesn't mean organizations can't learn from proven best practices. The modern corporate world is consumer driven. People have the ability to talk to organizations through a variety of channels and devices, and they expect personalized service. Nonprofit organizations can take a page from the customer service playbook and provide donors - as well as volunteers and partners - with the convenience, speed, security and respect they've come to expect from for-profit businesses. Read our white paper to learn how nonprofits can deliver customer care that keeps supporters happy and willing to work with the organization again and again.