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Privacy Policy

iATS takes privacy and data protection issues seriously. We have established this Privacy Policy (this “Policy”) to explain how we handle personally identifiable information collected from merchants, including from within the EU, who register to receive services from iATS and submit information to iATS through the Internet. This Policy also describes our privacy practices regarding other consumer information that we may receive and other information that we collect on this Web site (, together with any replacement site (the “Site").

iATS complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  iATS has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view iATS’s certification, please visit

The policy as noted below came into effect on May 1, 2005. As iATS’s services evolve, we may revise this policy, so please check back frequently. If you have questions about iATS’s privacy practices please contact us via email at or by mail at 1188 West Georgia St., Suite 600, Vancouver, BC, V6E 4A2, Canada.

Scope of this Privacy Policy

This Privacy Policy covers iATS’s treatment of personally identifiable information collected from any merchant (hereafter, a "merchant" or "you") who uses the iATS payment gateway services, as well as our treatment of any other consumer information that we acquire in the course of our business and any other information that we collect on or through the Site. This Policy also covers iATS’s treatment of personally identifiable information that iATS 's business partners may share with iATS.

This Policy does not apply to the practices of companies or Web sites that iATS does not own or control, or to people whom iATS does not employ or manage. However, this Privacy Policy is specific to iATS. We encourage you to seek out and read the privacy policy of each Web site that you visit or use.

By accessing and using the Site, you agree that you have read and understand this Privacy Policy and you accept and consent to the privacy practices (and any uses and disclosures of information) that are described in this Privacy Policy.

Information Collection and Use

iATS collects personally identifiable information about you and your business when you register for an iATS merchant account. For example, when you register with iATS, we ask for your contact information (such as your name, street address, and e-mail address), as well as certain information pertaining to your business and certain billing information (such as your or your business’s bank account number or credit card number). iATS may also receive personally identifiable information from its resellers and other business partners.

In the course of processing a payment transaction, we typically receive information related to the transaction from the applicable merchant or financial institution. This normally includes personally identifiable information relating to the payment that the relevant consumer has separately furnished to the merchant or financial institution in requesting or initiating the transaction. As a merchant, you are solely responsible for obtaining all necessary and appropriate consent and authorization from each consumer and other person about whom you share personally identifiable information with iATS. Please only share with us personally identifiable information for which you have obtained appropriate consent and authorization from the applicable consumer. Any personally identifiable consumer information shared with us from the applicable merchant or financial institution is treated with the utmost care and security. iATS, LLC systems are certified as a Level 1 PCI Compliant and all data retention and credit card information is fully encrypted and data security is maintained at the PCI standards as determined by the PCI Security Standard Council. Please see more details about our security practices in the “Information Security” section below.

iATS uses the payment-related information that it receives as necessary and appropriate to fulfill requests to process payment transactions, to facilitate billing, and to otherwise deliver payment services. Personally identifiable information about consumers is used by us to process payment transactions and (except as provided in the next section of this Privacy Policy) for no other purpose. We may use information that we receive about you (as a merchant) and your business to send you service announcements, newsletters, and periodic notices about specials and new products. In addition, we may retain the content of, and meta-data regarding, any correspondence you may have with us or our representatives, regardless of the subject matter or the mode of communication by which such correspondence is made. This information helps us to improve our products and services, as well as the Site and the content, materials, opportunities, and services that we feature or describe on the Site, and to more effectively and efficiently respond to both current and future inquiries.

We do not acquire any personally identifiable information directly from consumers on the Site. Our Web site is not directed at persons under the age of 18 and iATS does not collect or maintain information on our Web site from persons we actually know are under the age of 18. As with many other Web sites, the Web servers used to operate the Site may collect certain non-personal data pertaining to users of the Site and the equipment and communications method that they use to access the Internet and the Site. Without combining these data with other sources of information, they do not readily or personally identify individuals. They may reveal such things as the Internet protocol (“IP”) address assigned to an individual’s computer, specific pages that an individual accessed on the Site or immediately prior to visiting the Site, and the length of time spent in a visit to the Site. The purposes for which this information is collected and used include facilitating Site operation and system administration, the generating of aggregate, non-identifiable statistical information, monitoring and analyzing Site traffic and usage patterns, and improving the content and content delivery with regard to the Site and the content, materials, opportunities, and services that we describe or make available on the Site.

We may also use “cookies” (small text files stored on users’ computers) to help track and customize access and use of the Site. Cookies store and retain information that helps us recognize individuals when they return to the Site following a previous visit. Most popular Internet browser packages allow one to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may, in certain instances, prevent you from taking full advantage of the Site and the materials, products, and services that we make available on the Site.

Information Sharing and Disclosure

Protecting personally identifiable information about merchants and consumers is an important part of our business. We do not sell, share or rent client information to third parties except as described below.

iATS will disclose personally identifiable information about you, as a merchant, to third parties (whether other companies or individuals) when: (1) we have your consent to share the information with such third parties; (2) we need to share the information with such third parties to provide the product or service you have requested; or (3) such third parties work on behalf of iATS to provide a product or service to you (unless we tell you differently, these third parties do not have the right to use or disclose any personally identifiable information that we provide to them beyond what is necessary for them to perform their duties for us).

We share personally identifiable information about specific consumers with third parties (such as, for example, banks and credit card processors) to the extent necessary for iATS to deliver payment processing services that are requested regarding such consumers.

We also may disclose personally identifiable information to third parties when we believe disclosure is required or appropriate: (1) to comply with applicable laws, regulations, subpoenas, court orders, and the like; (2) to enforce or give effect to written agreements that we are party to (such as, for example, the Merchant Agreement that you, as a merchant, have executed with us); or (3) to protect the rights, property, or safety of iATS, its other users, or others. These disclosures may include, for example, exchanging information with other companies and organizations for fraud protection and risk reduction purposes.

Transfer of Personal Information in the Event Of Sale of iATS or its Assets

In the event that iATS, LLC is sold or transfers some of its assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information will remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of iATS, LLC.

What Choices Do You Have?

When corresponding with iATS or our representatives, or when making a request for information, submitting information, or otherwise interacting with us through the Site, you choose what information to supply, what questions to pose and comments to make, whether you wish to receive further information, and by what method of communication that information should be delivered to you. Please take care to share only such information as is needed or that you believe is appropriate. You may opt out of disclosing certain personally identifiable information to iATS. However, in doing so we may not be able to provide you the services that you are requesting.

Information Security

Information security is critical to our business. We use firewalls and other industry standard security technology, as well as industry standard security practices, to protect personal and confidential information that we receive and to prevent that information from being accessed by unauthorized persons. For example, we work to protect the security of  personal and confidential information submitted through the Site during transmission by using Secure Sockets Layer (SSL) software, which encrypts information. The information that you submit through the Site is gathered on computers, and stored in a data center, protected by industry standard security practices. The number of employees that have physical access to our data center, and to the computer on which personal information is stored, is limited. iATS, LLC systems are certified as a Level 1 PCI Compliant and all data retention and credit card information is maintained at the PCI standards as determined by the PCI Security Standards Council ( Please see for more information.

We also require that any personally identifiable information about consumers that is sent to us through or in connection with the Site be encrypted using SSL encryption. To learn more about SSL, go to:

You are responsible for the use and safeguarding of any login ID that we issue to you regarding the use of the Site and any associated passwords. It is important for you to protect against unauthorized access to your login ID and password, to other sensitive data regarding your account with us, and to your computer. Be sure to appropriately safeguard the login ID and password that you use to access iATS’s services, and be sure to sign off of your account when you are finished using it, if you are using a shared computer to access the Site.

Changes to this Privacy Policy

iATS reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how iATS will use personally identifiable information, iATS will post a notice regarding such changes on the homepage of the Site prior to implementing the changes. If you have additional questions about this Policy, please contact iATS by email at or by mail at the following address: 1188 West Georgia St., Suite 600, Vancouver, BC, V6E 4A2, Canada

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