Credit Card Reject Codes - UK/Europe

* Attention Developers: Reject codes are always returned with the same format from our API integrations.  The format is “REJECT: #” where # is the reject code and there is a space after the colon. 

CREDIT CARD REJECT CODES - UK/EUROPE

 

Reject/Return Code Reason
REJ:1 Agent code has not been set up on the authorization system. Please call IATS Customer Service at 0808-234-0466.

REJ:2

Unable to process transaction. Verify and re-enter credit card information.
REJ:3 Invalid Customer Code.
REJ:4 Incorrect expiration date.
REJ:5 Invalid transaction. Verify and re-enter credit card information.
REJ:6 Transaction not supported by institution.
REJ:7 Lost or stolen card.
REJ:8 Invalid card status.
REJ:9 Restricted card status. Usually on corporate cards restricted to specific sales.
REJ:10 Error. Please verify and re-enter credit card information.
REJ:11 General decline code. Please have client call the number on the back of credit card
REJ:12 Incorrect CVV2 or Expiry date
REJ:14 The card is over the limit.
REJ:15 General decline code. Please have client call the number on the back of credit card
REJ:16 Invalid charge card number. Verify and re-enter credit card information.
REJ:17 Unable to authorize transaction. Authorizer needs more information for approval.
REJ:18 Card not supported by institution.
REJ:19 Incorrect CVV2 security code
REJ:22 Bank timeout. Bank lines may be down or busy. Re-try transaction later.
REJ:23 System error. Re-try transaction later.
REJ:24 Charge card expired.
REJ:25 Capture card. Reported lost or stolen.
REJ:26 Invalid transaction, invalid expiry date. Please confirm and retry transaction.
REJ:27 Please have cardholder call the number of the back of credit card.
REJ:32 Invalid Credit Card Number
REJ:39 Contact IATS 0808-234-0466.
REJ:40 Invalid cc number. Card not supported by IATS.
REJ:41 Invalid Expiry date.
REJ:42 CVV2 required.
REJ:43 Incorrect AVS.
REJ:60 Set-up error. Please contact IATS Customer Service at 0808-234-0466.
REJ:61 Authentication failed.
REJ:62 Invalid timestamp. Please contact IATS Customer Service at 0808-234-0466.
REJ:63 Payment voided.
REJ:64 Pre-authorization expired / CC mismatch / Insufficient amount
REJ:65 Unsupported card scheme. Please contact IATS Customer Service at 0808-234-0466.
REJ:66 Set-up error - Channel issue. Please contact IATS Customer Service at 0808-234-0466.
REJ:67 Set-up error - No submitter. Please contact IATS Customer Service at 0808-234-0466.
REJ:68 Void payment failure.
REJ:69 Unexpected response. Please contact IATS Customer Service at 0808-234-0466.
REJ:70 Result indeterminate. Please contact IATS Customer Service at 0808-234-0466.
REJ:71 Mandatory field missing.
REJ:91 Issuer unavailable.
REJ:100 DO NOT REPROCESS.
TIMEOUT The system has not responded in the time allotted. Please contact IATS at 0808-234-0466.

 

IMPORTANT NOTE - For Reject Codes 45 to 53, please reach out to our dedicated Partners' team at partners@iatspayments.com for more information.